Privacy Policy

Last updated: February 2026

1. Who we are

WarmHomeUK ("we", "us", "our") operates the website warmhomeuk.co.uk. We help UK residents find and access government energy efficiency grants. We are the data controller for the personal information described in this policy.

2. What data we collect

When you use our eligibility checker and lead capture form, we collect:

  • Contact information: Name, email address, phone number (optional)
  • Property information: Postcode, address, property type, EPC rating
  • Eligibility data: Ownership status, income band, benefits received, heating type, improvement interests
  • Technical data: We use privacy-friendly analytics that do not use cookies or collect personal identifiers

3. How we use your data

We use your personal data to:

  • Assess your eligibility for government energy efficiency grants
  • Connect you with approved local installers for a free property assessment (only with your explicit consent)
  • Send you updates about new grants and energy saving tips (only if you opt in)
  • Improve our eligibility checking service

4. Legal basis for processing

We process your data based on:

  • Consent: You actively provide consent through separate checkboxes for being contacted, receiving marketing, and data sharing with installers
  • Legitimate interest: To improve our service and ensure the eligibility checker functions correctly

5. Who we share your data with

We only share your data with:

  • Approved local installers: Only with your explicit consent, to arrange your free property assessment
  • Service providers: Supabase (data storage), Resend (email notifications), Cloudflare (hosting)

We never sell your data to third parties.

6. Data retention

We retain your personal data for up to 12 months from the date of submission. After this period, your data is automatically deleted unless you have an ongoing relationship with one of our installer partners.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to processing based on legitimate interest
  • Data portability

To exercise any of these rights, contact us at privacy@warmhomeuk.co.uk.

8. Cookies

We use privacy-friendly analytics (Plausible/Umami) that do not use cookies and do not track personal information. No cookie consent banner is required as we do not use tracking cookies.

9. Contact us

If you have any questions about this privacy policy or how we handle your data, contact us at privacy@warmhomeuk.co.uk.

If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.